CPAP Expert Toll-Free Customer Support

Terms & Conditions

Shipping Policy is proud to offer free shipping! We also ship to all physical addresses (no PO Boxes) in the continental United States and military addresses as well. Items ordered at the same time may not always be shipped together depending on product availability.

Return Policy will accept returns of any unopened product within 30 days of the original ship date. A 15% restocking fee will be subtracted from the original cost and a credit for the difference will be issued. Please note that any product that has been opened cannot be returned.  We do consider CPAP/BiPAP/APAP machines used if opened and if usage hours are placed on the machine.

Please note: Product lines vary from manufacturer to manufacturer and mask sizes may differ.

Example: A medium mask from one manufacturer may be a size large in another.  Please refer to the mask sizing gauges available or e-mail us at with any questions.

All services provided, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by and independently of the manufacturer. All ResMed products are for sale only to patients within the United States and not to other third parties or businesses.

Manufacturer Warranties

CPAP, Bi-PAP & APAP warranty decisions for repair or replacement are made by solely by the manufacturer.  Please contact us at to verify the machine is still under warranty.

All Machines (CPAP, Bi-PAP, APAP and all others) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. This policy varies by manufacturer. A diagnostic fee (which is determined by the manufacturer and may or may not be applied to the actual repair cost depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.  Customer is responsible for shipment of machine to our office.

Manufacturer warranties do not warrant against misuse of equipment or water damage.  If through inspection it is determined that water or misuse is cause of malfunction, customer will have the option to have machine returned to them, have machine repaired by manufacturer (repair costs will be quoted and collected before repair is collected) or purchase a new machine of their choice.

Please email our return department at to receive assistance setting up your return.


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