30 Day Mask Guarantee
We understand it can be hard to find the right CPAP mask. That’s why CPAPSupplies.com offers a 30-Day Mask Guarantee on select CPAP masks. While other CPAP retailers may charge extra for this service, we offer it FREE!
How it Works
If you purchase a CPAP mask from CPAPsupplies.com and you’re not completely satisfied, you can get a new mask with no hassle. For this process, you can apply the amount spent on the original mask towards a replacement mask of equal or lesser cost; if the replacement mask has a price difference from your original mask, you can pay a difference (if applicable). Please note: this applies to full mask purchases and cannot be applied to any other products. The use of our 30-day Mask Guarantee to receive a replacement mask is only applicable once per purchase.
To begin this process, simply email us at info@cpapsupplies.com or call 1-866-298-6482 during regular business hours (Monday-Friday, 9am-5pm EST) and talk with a staff member to ensure we are providing you with all the information you need for a proper fit. We can also catch you up on the latest CPAP mask fit education and compliance standards if needed.
Contact our team to get your new CPAP mask
The only thing we require for a CPAP mask replacement is that you speak with a staff member so we can update your purchase and ensure that you're getting the best option for the best price. In the case that your new mask is not of equivalent price as your old one, we can adjust your receipt. Once we have completed the return form with you and adjusted your order, you will receive your fresh new mask in the mail!
Questions about replacing your CPAP mask?
Our team is dedicated to providing the best customer service possible. If you need help with your mask fit, choosing a CPAP mask that fits your needs, or replacing a worn-out mask, don’t hesitate to contact us via our Chat Support feature or send us an email at info@cpapsupplies.com.
*Please note:
- Use of our 30-day Mask Guarantee to receive a replacement mask is only allowed once per purchase. Attempts at multiple swaps or replacements are not permitted within this policy.
- This policy cannot be applied to purchases made using promotions, discounts, or coupons. However, if you purchase a mask with a promo code, we calculate the difference in mask cost based on the full retail price. Please see our Promotions Policy Terms & Conditions for more information.
- This policy cannot be applied to masks that are included in a bundle product, unless you are replacing the same type of mask due to damage.
We understand it can be hard to find the right CPAP mask. That’s why CPAPSupplies.com offers a 30-Day Mask Guarantee on select CPAP masks. While other CPAP retailers may charge extra for this service, we offer it FREE!
How it Works
If you purchase a CPAP mask on our online store and you’re not completely satisfied, you can receive the full amount in store credit towards a replacement mask. All you need to do is call 1-866-298-6482 and talk with a staff member to ensure we are providing you with all the information you need for a proper fit. We can also catch you up on the latest CPAP mask fit education and compliance standards if needed.
Call our team to get your replacement CPAP mask
The only thing we require for a CPAP mask replacement is that you speak with a staff member so we can update your purchase and ensure that you're getting the best option for the best price. In the case that your new mask is not of equivalent price as your old one, we can adjust your receipt and, if needed, reimburse the difference. Once we have completed the return form with you and adjusted your order, you will receive your fresh new mask in the mail, no hassle!
Questions about replacing your CPAP mask?
Our team is dedicated to providing the best customer service possible. If you need help with your mask fit, choosing a CPAP mask that fits your needs, or replacing a worn out mask, don’t hesitate to give us a call at 1-866-298-6482 or send us an email at info@cpapsupplies.com.